Document Type

Article

Publication Date

2003

Abstract

Communication between reference librarians is vital for the provision of enhanced reference services. This article discusses the creation and application of three Web-based tools that allow librarians to offer quick answers to questions posed on the library’s e-mail reference service, to easily share news and ideas with each other between reference desk shifts, and to be actively involved in the scheduling of reference desk shifts.

Comments

This is the author’s version of an article published in Reference Services Review, 31(3): 257-263. © 2003 MCB UP Ltd

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