Document Type

Finding a Fit: Family Realities and Service Responses Series (2003, 2007)

Publication Date



Faculty of Social Work


Children’s Aid Societies have experienced extensive change since the implementation of recent child welfare reforms in Ontario. Agencies are facing a number of challenges including recruiting and retaining staff, high workloads, extensive requirements for documentation and administration, and less time to serve families and children. This paper explores employee experiences as service providers in child welfare. A survey was distributed to employees of four Children’s Aid Societies and employees participated in a series of focus groups. The paper discusses how workplace experiences contribute to job satisfaction, to stress and burnout, and to staff turnover. Actions organizations can take to improve the workplace and to reduce turnover and stress are discussed.