Finding a Fit: Family Realities and Service Responses Series (2003, 2007)
Faculty of Social Work
In response to the Partnerships for Children and Families Project's study of Canadian child welfare workers that unexpectedly found participants scoring high on a measure of emotional exhaustion (burnout), and at the same time, high on overall job satisfaction, a qualitative study of 25 child welfare workers' experience of emotional exhaustion and job satisfaction was undertaken. This analysis was guided by several key questions including what are the personal qualities, workplace and organizational context, and coping skills that employees identify as being a part of their experiences of emotional exhaustion and job satisfaction?
Mandell, D., Stalker, C., Harvey, C., Wright, M., & Frensch, K. M. (2007). A Workplace Study: Follow Up Research Report (Report, pp. 1-30). Waterloo, ON: Wilfrid Laurier University, Partnerships for Children and Families Project.