Document Type

Child and Family Welfare Review Papers (2001)

Publication Date



Faculty of Social Work


Service providers are becoming increasingly interested in hearing the views of service participants regarding issues of service delivery. This trend is viewed as progressive and sensitive to the many complex issues facing a diverse service participant population. In order to understand what is known related to this trend, the paper reviews the literature in child welfare, children’s mental health, and psychotherapy where service participant feedback regarding aspects of service delivery has been studied. The findings from the three areas of service delivery are organized into a number of tangible themes. Suggestions for future research in the area of participant voice are noted.